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Returns & Replacement Policy – Dan’s Botanical Hydrosols

At Dan’s Botanical Hydrosols, we want you to love your purchase. If there’s ever an issue with your order, we’ll make things right as quickly and smoothly as possible.

Replacements

  • If your hydrosol arrives damaged, faulty, or not as expected, please email us at danshydrosols@gmail.com with your order details and a description (or photo) of the issue.

  • In most cases, we will happily send you a free replacement without the need to return the original item.

Returns (last resort)

  • If we are unable to resolve your issue with a replacement, we may ask you to return the product.

  • Returns should be sent to:
    Dan’s Botanical Hydrosols
    Unit 155731
    PO Box 7169
    Poole
    Dorset
    BH15 9EL

Conditions

  • Please contact us within 14 days of receiving your order to request a replacement or return.

  • Returned items should be in their original packaging wherever possible.

  • Refunds (where applicable) will be processed once the item is received back and checked.

Questions?

We’re here to help! Reach out any time at danshydrosols@gmail.com and we’ll do our best to put things right.

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